Returns & Exchanges

At Orly Dry Fruits, we take pride in the quality of our premium nuts and dried fruits; however, if you receive a damaged or incorrect product, we offer a hassle-free return within 7 days of delivery. Due to the perishable nature of food items, products must be unopened and in their original vacuum-sealed packaging to qualify for an exchange or refund.

Return Process

• 1.
  Initiate Request

  Contact our support team via email or phone within 48 hours of receiving your order to report any quality issues or damages.

• 2.
  Provide Proof

  Submit clear photographs of the product packaging and the shipping label to help our quality control team verify the concern.

• 3.
  Secure Packaging

  Once approved, place the items back in their original shipping box, ensuring the contents are secure to prevent further damage during transit.

• 4.
  Refund Processing

  After we receive and inspect the returned items, we will process your refund or dispatch a replacement within 3-5 business days.